- 1.Why register in Vovomart.com?
- 2.Do you have a guarantee or warranty?
- 3.Is it safe to shop at Vovomart.com?
- 4.How to place an order?
- 5.What Kinds of payment methods does Vovomart accept?
- 6.Will I be charged the import or customs duties?
- 7.PayPal Isn't Available For My Country
- 8.How can I contact Customer Service?
- 9.Why is my payment failed?
- 10.How can I save shipping costs?
- 11.What should I do if I have questions with the product I'm interested in or I have received?
- 12.Why do I have to provide a telephone number?
- 13.How can I pay by Western Union?
- 14.I Can't Log In My Account!/I Have Problem In Logging In
- 15.Can I ship my order to 2 different addresses?
- 16.Is shipping included In the prices?
- 17.What if I want to order a lot more? Can Vovomart give me a good quotation?
- 18.I paid for an order and the order was canceled, why? Why was my order cancelled? Why did you refund my payment?
- 19.After Payment, How Can I Check The Status Of My Order?
- 20.What to do if I don't receive an item
- 21.What to do if the item I received doesn't match the seller's description
- 22.What to do if I received damaged items
- 23.What to do if I Received the Wrong Item
- 24.How to cancel an unpaid order?
- 25.How to cancel an paid order and get full refund?
- 26.If I have changed my PayPal account, how can I get refund?
1. Add the items to your Shopping Cart and make the payment at any time., not only convenient but also save the postage when you make a combined shippment.
2. Set up your shipping and payment preference, easy and time-saving.
3. Save all your order information, check whenever needed.
4. All order status and shipping status synchronize with real process, you'll clearly how your oder is going by login your Vovomart account.
5. Get to know latest new items and promotions.
2. Add the item(s) you prefer to your cart.
3.Go to the checkout
4.Click "Continue checkout"
5.Select your preference shipping method if a expedited express is required. Fill up the shipping information if the destination is not the default shipping address.
6.Select the payment method.
7.Pay for the item.
8. Vovomart handle the order, check every item in order and get the order dispatched
9. Receive the package, check items and write a review at Vovomart.com
If you have a Paypal account, but you are having problems with sending money or logging into Paypal, you need to speak to Paypal customer service and not us.
If paypal is not available in your country,It does not matter.You can pay us via bank transfer or western union.The detailed information about bank transfer and western union,please check this link:
Payment with paypal fail, you can contact your paypal company.
Here are PayPal's phone numbers:
888-221-1161 (US & Canada Toll Free);
888-215-5506 (US & Canada Toll Free);
For Western Union payments
If you are interested in a quote for a large quantity of items, please contact us with the following details:
- The products you want
- The exact desired order quantity
- Your desired time frame
- Any special packing instructions.
With this information we will get back to you with a quotation.
Possible reasons for refunding money are:
- PayPal account name and address does not match your order's shipping address, and there was no response when we try to contact you.
- The products you ordered are out of stock (we usually keep our inventory stocked and updated), and there was no response when we try to contact you.
You also can log in your Vovomart account to check status of all of your orders.
You can also contact with our online salesman or customer service to get help.
Provide shipping tracking information
Issue you a full refund
Offer to send you a replacement item, if you agree
Offer you a partial refund
Ask that you return the item for a full refund
Ask that you return the item in exchange for a replacement item, if you agree.
If you are uncertain about something on your order and you think you want to change it, please contact us and put the order on hold while you decide. This will stop the packing process so you still have a chance to make changes.
If the goods have already been delivered we cannot cancel or change the order.
If you want to cancel an order because you are ADDING further products, but not cancelling the previous items, that can usually be processed without any extra fees - please contact us.
If the order is in an early processing stage you may be able to change your mind and cancel the total order.You can ask for an refund or keep your payment as a credit.